Show HN: An authority gate for AI-generated customer communication (authority.bhaviavelayudhan.com)

As more teams let AI draft or send customer-facing emails (support, billing, renewals), I’ve been noticing a quiet failure mode:

AI-generated messages making commitments no one explicitly approved. Refunds implied. Discounts promised. Renewals renegotiated.

Not hallucinations but AI doing its job with no authority boundary.

I built a small authority gate that sits between AI-generated messages and delivery.

It does not generate content or replace CRMs or support tools.

It only answers one question before a message is sent=> Is this message allowed to promise money, terms, or actions to a customer?

The system inspects outbound messages, detects customer-facing commitments (refunds, billing changes, renewals, cancellations), blocks delivery or requires human approval, logs every decision for auditability

I’ve made a public sandbox available for teams experimenting with AI-driven customer communication.

I’m not sure yet whether this is a niche edge case or an inevitable new infrastructure layer as AI adoption increases, so I’m especially interested in hearing:

a) whether you’ve seen similar failures

b) how you’re currently handling authority and approvals or why you think this problem won’t matter in practice

Sandbox + docs here: https://authority.bhaviavelayudhan.com

Happy to answer technical questions.