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I strongly support this message
I think a deeper dive on this is The Revolt of the Public by Martin Gurri [1] which argues, in short, that people have been enabled by the internet (which he calls the infosphere) and that mobilization via the internet has created extreme turbulence for systems of authority (which are still needed despite their existing issues). The people enabled by the internet have no way to rule, and in many examples do not wish to rule, but only want to dismantle the status quo without any meaningful replacement or solution leaving everyone in a vacuum of nihilism which is highly corrosive to liberal democracy.

[1] https://press.stripe.com/the-revolt-of-the-public

Very good paper, no nonsense and straight to the point(s). These sort of topics need way more visibility and discussion in democracies, especially today.
The author missed the mark on the financial barriers to entry. He predicted that the shift from text to broadband/multimedia would make politics "more expensive" and raise entry barriers because video is costly to produce.

In reality, the cost of video production dropped to near-zero (smartphones, TikTok, YouTube). However, he was right about the outcome. The "entry barrier" isn't the cost of the camera, it's the cost of the algorithmic optimization and the "strategies to draw attention" in an information glut. The rich didn't win because video is expensive; they won because virality is gameable with resources. Credits where due, he indeed called out this potential for "international manipulation of domestic politics" well before the major scandals of the 2016 era.

The internet discourse is like handing a megaphone to an angry drunk.
The text does not really support the title. It argues: “The Internet is not necessarily good for democracy, as optimists claim. It’s more likely to be a mixed bag that presents new challenges.”

This is a good early example of the “populism is bad for democracy” genre of Ivy League handwringing, with titles like “The People Vs. Democracy”. It’s almost amusing to see how uncomfortable the ruling class is with peer-to-peer discourse unmediated by Fact Checkers, Debunkers, and other Adults In The Room.

This implies that not having internet was good for democracy before that. Internet was not proliferated in 2003 when the Iraq War happened. Was there democracy then... When Vietnam happened, was it democracy...