HN Explorer

Ask HN: I need feedback for my feedback site

15 points by ucdaz ↗ HN
www.FeedbackJar.com

Just need some feedback before we launch. Thanks HN!

Think of us as Getsatisfaction/UserVoice for small businesses.

For Customers:

Post a Question, Suggestion, Praise, Discussion, or Issue

Discuss with business employees and customers

Share ideas on improving products and services

For Small Businesses:

Receive, respond, and manage feedback

Increase customer satisfaction and business

Build and retain loyal customer relationships

Also, let me know if you have any launch ideas?

8 comments

[ 3.3 ms ] story [ 16.1 ms ] thread
Angostura
The one thing, I don't understand. You say "Think of us as Getsatisfaction/UserVoice for small businesses."

But small businesses are all over Getsatisfaction.

So what's different about FeedbackJar?

ucdaz
But you can't search for by location on getsatisfaction. Plus, we're focusing on the small business vertical market like restaurants and cafes.
teej
When you say "small business" I think you mean "small local retail business". My (theoretical) small, virtual consulting business is not who you're targeting.
ucdaz
You're always welcome to create an account =)
nathanburke
The one question I have deals with how much data you'll have at launch. Right now, when I search for anything in MA, there's nothing there. Are you planning on either: a) just focusing on CA for launch b) preloading some data so there's at least something there c) connecting to an API or other service like Yelp, etc. to display some local listings, allowing users to select those businesses to add to the feedbackjar listing

My other question: Are you purposely staying vague with your categories? When I go to add a business, there are no category selectors, though it feels like there should be (could just be me).

Hope this helps.

ahoyhere
I thought Satisfaction and UserVoice were for small businesses.

Are you really trying to build a company based on "We're like Coca Cola, but with a different name!"

Also, for the love of god, coordinate your colors. Rainbow text is so 1992.

Juliet
Its the classic Chincken and Egg situation ! You wont succeed without traction so you are forced to grow regionally like Yelp and City search etc .. If you launch Nationally you will spread yourself too thin .. Yep - Building the software is one thing Marketing is a different beast all together ..