The easily replacable parts feature sounds like it'd work great in a university context. The uni's service desk could stock up on replacement parts and fix the phones right there instead of having to send it in for repairs.
Interesting that they settled on a standard model at all. The announcement implies that the university is responsible for phone maintenance and repair, which makes sense as a motivation, but is not something I would expect in itself from a cost/expertise standpoint. I would be curious to know if a Fairphone makes servicing cheap enough to warrant doing it in-house for an IT department.
It’s also tacit, but I assume it helps them to interface with a Dutch company. Did they get any financial incentive for it?
I have a friend who bought a fair phone with a view to being able to replace its modular parts. Four years later and the model had been discontinued, so he had to buy a new Fairphone.
Would it more economical and sustainable to buy a second hand / reconditioned feature phone from Samsung?
> I have a friend who bought a fair phone with a view to being able to replace its modular parts. Four years later and the model had been discontinued
I was also very surprised to learn this. Incompatible models are the opposite of modular parts. Fairphone apparently was happy to throw away 95%+ of the value of having "modular" parts.
Seeing news like this, I wonder whether there is a market for an OSS Android and/or Linux distribution that provides the management comfort of Chromebooks without being tied to Google, Apple or Microsoft. A little like Keycloak but one layer higher.
Good move from a service perspective, repairs while you wait instead of backing up, transfer to new phone, sending the old one in for service, yada yada yada. Also great for Fairphone's growth to have a stable business partner.
I know several family members who have bought Fairphone's and been disappointed by them. It's really impressive how repairable they've managed to make such integrated devices, but it seems like they didn't do such a good job on making a reliable phone in the first place.
I think what we really need is legislation to force all phone manufacturers to at least make the batteries and screens relatively easily replaceable. Maybe a cap on the replacement costs and a minimum support time would be a reasonable way to do that.
Tangential to the article but I’m on year 6 of waiting for the alternative smartphone market to offer what I’m actually looking for and here seems as good a place as any to complain about it:
I just want a screen with a headphone jack and a web browser on a device that isn’t serviced by Apple or Google.
I don’t even care about having the battery being removable. It doesn’t even have to be able to make phone calls.
I’m getting ready to go back to a dumbphone and digital camera because no one is making what I’m looking for, and it sort of seems like they never will.
I looked into the Jelly Star about six months ago. Downsides are the lack of dual-frequency GNSS and eSIM, and blanks in my spreadsheet are chipset speed, unlockability, warranty, slow motion camera speed, screen brightness, storage speed, and battery life (on 2Ah that might not be very much). The IR blaster and FM radio are cool benefits though, and it's very cheap. May be worth a try if you're feeling adventurous and enjoy it being a conversation starter, but I wouldn't expect much longevity from it (battery life or warranty)
They’re hardly pioneers; my wife’s employer switched from Apple to Fairphone as the pre-selected option a few years ago. They have about 10k employees.
The thing I would like to see is a second purpose for smart phones, an afterlife, calculator heaven?
It doesn't have to be cheap. It might for example resign into a security camera or a doorbell. A metal bracket with a connector, a button or a connection for one, a seperate psu with a bell or a relay for one, screws to attach the wires, perhaps a stripped down end of life OS (altho it could just be a mode) and it becomes a very good doorbell with motion detection, a good amount of storage, two way video if you want it. Share with someone [temporarly]. Backup footage on laptops, pc's, phones, storage devices etc etc
For $100 in parts it would be highly competitive in the space but it could be more expensive as it can basically do everything a $1000 security camera offers and more. Battery backup, sim card, etc. A big phone brand might even be able to get a contract with local law enforcement so that they can have/request [emergency] access.
It's just one example, a small/portable computer could resign into many things. The device only needs to know it is now a TV remote control.
"Employees who have an iPhone from Radboud University can continue to use it as long as the device is still functioning. However, returned iPhones will no longer be reissued."
I wonder what the take rate will be from people rejecting the Fairphone and requesting their own SIM instead. The inner IT purchasing cynic in me says this is just a simple way to cull out your purchasing costs by only issuing one quasi-unpopular* device.
* I used to issue out phones at a large hospital and we allowed device choice. We saw ~90% iPhones, 10% Android in our fleet.
I think the choice of Fairphone is about digital sovereignty. It's not only repairable, but it's also available with e/os, an android version which is much more independent from Google
The US hasn't turned out to be a reliable partner in the last few months.
As Fairphone owner I have become somewhat sceptical of their repairability claim.
Mine fell on its side on some pebble stones. The power-button, unprotected by the case, got scratched. The button doubles as a fingerprint reader, which ceased working due to the scratch. At first, I thought "no worries, this phone is friendly to those who want to repair it."
It turns out, this part is not available for replacement. I think this is an oversight; just like the screen, it is an outward facing part, hence, bound to be damaged for some.
Then, I brought it to my local repair shop. The owner had to tell me that they cannot repair Fairphone's, and that, for him, it is one of the worst companies to deal with. They try to centralise all repairs in their own repair center. Which means sending the phone -- which I need -- away for 2 weeks; paying a fee for diagnosis, an unknown cost for repair, and the hassle of a flashed phone. I already know what's broken, I just want the part.
I feel this is a real shame, as I am fully supportive of the stated aims of the company, and I want the product to be good.
[Aside: suggestions on how to deal with a scratched fingerprint reader are most welcome. E.g. can the scatch be re-painted? The phone thinks the reader is there, but it doesn't register any touch. ]
> I brought it to my local repair shop. The owner had to tell me that they cannot repair Fairphone's, and that, for him, it is one of the worst companies to deal with.
This sounds like an odd & inconsistent story (from the repair shop guy - I'm not doubting your side of this, only his). Why would he need to be dealing directly with the company for any reason other than to purchase replaceable modules which are consumer-available & what would they be giving him trouble with specifically? Unless he's sending all his phones for repair back to the OEMs, but I'm sure that's not the case.
I wouldn't be surprised if some repair shops simply have a "mainstream brands only" blanket policy & don't consider other brands worth the time it takes to read about.
Otherwise you're right that the fingerprint module is specifically a bit of an achilles heel in their repairability. Even leaving aside the fingerprint reader isn't a separate component, it's also unclear to my why they made the decision not to sell the core module for standalone replacement (even if it ended up being quite expensive).
This is the problem with all of those „gadget but repairable” companies. It sounds great on paper, but the low adoption rate means that parts are hard to come by, the products get discontinued all the time, and your local electronics repair guy has never seen one of those before.
Sadly had a very similar experience about the screen of my FP4, which seems to have a serial fault of producing random inputs whenever it so pleases [1]. Knowing I had bought a phone with great self-service claims, I was confident they could just send me a replacement screen and I could swap it myself. But no, they insisted that I had to send it in, claiming that this would be better for the environment.
I do want to support Fairphone's mission and wish I could whole-heartedly recommend it to friends and family. But this experience and the many software issues have led me to recommend other options instead.
I also had an issue with the power button on my FP4, sadly it became stuck _on_ so the phone just bootlooped and was immediately unusable.
I ended up posting it for repair, over Christmas, which did take about 2 weeks but it was fully covered by the warranty.
I've successfully replaced the USB port after accidentally filling it with sand once, and that was trivial apart from UPS losing the package the first time. I really do appreciate the repairability, even if it could be better.
I thought one of the issues for Fairphone is that their security update schedule / security practices are a bit lax? Their phones are regularly requested by users to be targeted by GrapheneOS, but GOS developers contend that the security practices for the Fairphone are problematic. They apparently get security updates late and don't properly implement verified boot and attestation.
I like the devices, but I've stuck with Pixel devices for the better security practices. Honestly, I'm a little surprised that a university wouldn't be concerned about late security updates and the like.
I was going to keep to myself on this one, but this is a good jump-in point.
The security capabilities of their hardware are what makes GrapheneOS incompatible to target the phone,
Not any specific security practices of the developers of Fairphone.
Having said that: if there’s a way to MDM GrapheneOS, I’d be looking at that also!
The n+ patch interval on Lineage, /e/ and the rest of them, that’s plain and simply more days your administrators are at risk of giving up the keys to your castle - and that’s a tough pill to swallow!
Not that I disagree. I bought a Fairphone some years ago and sold it onward because it simply didn't fit in my hand, but the phone I got instead had a delicious combo of small physical battery and terribly inefficient chipset (2019 Exynos). I'd still make the same choice but it's a considerable downside (thankfully the only downside of this phone besides its age and software support by now)
I like how they’re re-using old Samsung stock where possible and only switching people over as needed. It avoids unnecessary waste while still shifting to a more sustainable standard.
35 comments
[ 2.8 ms ] story [ 56.4 ms ] threadIt’s also tacit, but I assume it helps them to interface with a Dutch company. Did they get any financial incentive for it?
Would it more economical and sustainable to buy a second hand / reconditioned feature phone from Samsung?
I was also very surprised to learn this. Incompatible models are the opposite of modular parts. Fairphone apparently was happy to throw away 95%+ of the value of having "modular" parts.
Good move from a service perspective, repairs while you wait instead of backing up, transfer to new phone, sending the old one in for service, yada yada yada. Also great for Fairphone's growth to have a stable business partner.
I think what we really need is legislation to force all phone manufacturers to at least make the batteries and screens relatively easily replaceable. Maybe a cap on the replacement costs and a minimum support time would be a reasonable way to do that.
I just want a screen with a headphone jack and a web browser on a device that isn’t serviced by Apple or Google.
I don’t even care about having the battery being removable. It doesn’t even have to be able to make phone calls.
I’m getting ready to go back to a dumbphone and digital camera because no one is making what I’m looking for, and it sort of seems like they never will.
But for now it seems like I'll remain with a Pixel and GrapheneOS.
It doesn't have to be cheap. It might for example resign into a security camera or a doorbell. A metal bracket with a connector, a button or a connection for one, a seperate psu with a bell or a relay for one, screws to attach the wires, perhaps a stripped down end of life OS (altho it could just be a mode) and it becomes a very good doorbell with motion detection, a good amount of storage, two way video if you want it. Share with someone [temporarly]. Backup footage on laptops, pc's, phones, storage devices etc etc
For $100 in parts it would be highly competitive in the space but it could be more expensive as it can basically do everything a $1000 security camera offers and more. Battery backup, sim card, etc. A big phone brand might even be able to get a contract with local law enforcement so that they can have/request [emergency] access.
It's just one example, a small/portable computer could resign into many things. The device only needs to know it is now a TV remote control.
I wonder what the take rate will be from people rejecting the Fairphone and requesting their own SIM instead. The inner IT purchasing cynic in me says this is just a simple way to cull out your purchasing costs by only issuing one quasi-unpopular* device.
* I used to issue out phones at a large hospital and we allowed device choice. We saw ~90% iPhones, 10% Android in our fleet.
The US hasn't turned out to be a reliable partner in the last few months.
Also nice would be replaceable plug-in modules a` la Frame.work laptops.
Mine fell on its side on some pebble stones. The power-button, unprotected by the case, got scratched. The button doubles as a fingerprint reader, which ceased working due to the scratch. At first, I thought "no worries, this phone is friendly to those who want to repair it."
It turns out, this part is not available for replacement. I think this is an oversight; just like the screen, it is an outward facing part, hence, bound to be damaged for some.
Then, I brought it to my local repair shop. The owner had to tell me that they cannot repair Fairphone's, and that, for him, it is one of the worst companies to deal with. They try to centralise all repairs in their own repair center. Which means sending the phone -- which I need -- away for 2 weeks; paying a fee for diagnosis, an unknown cost for repair, and the hassle of a flashed phone. I already know what's broken, I just want the part.
I feel this is a real shame, as I am fully supportive of the stated aims of the company, and I want the product to be good.
[Aside: suggestions on how to deal with a scratched fingerprint reader are most welcome. E.g. can the scatch be re-painted? The phone thinks the reader is there, but it doesn't register any touch. ]
This sounds like an odd & inconsistent story (from the repair shop guy - I'm not doubting your side of this, only his). Why would he need to be dealing directly with the company for any reason other than to purchase replaceable modules which are consumer-available & what would they be giving him trouble with specifically? Unless he's sending all his phones for repair back to the OEMs, but I'm sure that's not the case.
I wouldn't be surprised if some repair shops simply have a "mainstream brands only" blanket policy & don't consider other brands worth the time it takes to read about.
Otherwise you're right that the fingerprint module is specifically a bit of an achilles heel in their repairability. Even leaving aside the fingerprint reader isn't a separate component, it's also unclear to my why they made the decision not to sell the core module for standalone replacement (even if it ended up being quite expensive).
I do want to support Fairphone's mission and wish I could whole-heartedly recommend it to friends and family. But this experience and the many software issues have led me to recommend other options instead.
1. https://forum.fairphone.com/t/ghost-inputs-on-fp4/82837
I ended up posting it for repair, over Christmas, which did take about 2 weeks but it was fully covered by the warranty.
I've successfully replaced the USB port after accidentally filling it with sand once, and that was trivial apart from UPS losing the package the first time. I really do appreciate the repairability, even if it could be better.
I like the devices, but I've stuck with Pixel devices for the better security practices. Honestly, I'm a little surprised that a university wouldn't be concerned about late security updates and the like.
The security capabilities of their hardware are what makes GrapheneOS incompatible to target the phone, Not any specific security practices of the developers of Fairphone.
Having said that: if there’s a way to MDM GrapheneOS, I’d be looking at that also!
The n+ patch interval on Lineage, /e/ and the rest of them, that’s plain and simply more days your administrators are at risk of giving up the keys to your castle - and that’s a tough pill to swallow!
Not that I disagree. I bought a Fairphone some years ago and sold it onward because it simply didn't fit in my hand, but the phone I got instead had a delicious combo of small physical battery and terribly inefficient chipset (2019 Exynos). I'd still make the same choice but it's a considerable downside (thankfully the only downside of this phone besides its age and software support by now)
Might even get another one and run E or some other less googlified os