Ask HN: Gmail spam filtering suddenly marking everything as spam?

212 points by goopthink ↗ HN
Almost all transactional emails are being marked as suspicious even when their SPF/DKIM records are fine and they’ve been whitelisted before. Did Google break something in gmail/spam filtering?

54 comments

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Interesting, I’ve had a lot of emails lately flagged as “Promotions” even when they were not.
The weights in their filters are crowd-sourced, so the best thing you can do is mark them as not suspicious (if you are certain, of course).

FWIW, I am not seeing this. My Spam label contains just spam.

Finally, it would be good to know what you are observing. Are you seeing this as recipient or sender?

Is this why I keep getting ads in my Primary inbox?
Ah, this is why I've been receiving a bunch of very obvious spam/scam mails in my inbox.
Any ideas on how to deal with stopping spam emails in general, scripts/tools etc?
Yes, my Gmail inbox is full of regular senders being flagged as "possibly unsafe" and I need to click a button "Looks Safe" to accept them. They are not being spamboxed, but they are definitely flagged. Even official communications from the USPS!

The reason given is that "Gmail hasn't scanned this message", so I suppose the scanners are unavailable/disabled for the time being.

They should also be tagged as "Important" but they are not. I believe this is a heuristic-based designation, and it has not been working too great lately. My most important mail is coming through as "unimportant".

I feel like things have been going on a little bit longer than this indicates.
I have been receiving a large number of spam emails in my "Important and Unread" areas which is anomalous. I was wondering exactly why and this helps. thanks!
Two related issues not mentioned yet:

Its really slow. Too slow to use 2FA or in some cases, verify email addresses or recover passwords.

Most people can't handle a notification on their watch every minute, or several spam every five minutes, so "large numbers of people" are shutting off notifications on their phones. And human nature being what it is, they're not going to be turned back on again. So the era of getting a notification when you get an email is coming to a close. "Important Immediate Attention Stuff" moved to text messages a long time ago anyway, at least for me. The list of technologies you can no longer reach me on, always increases over time...

they (gmail/google) must have added AI to the email server.
The promotions/updates/forums/etc classification is also down.
Good on Google for having clear and timely outage notifications even for a minor to moderate subservice like spam detection.
Noticed it immediately. I get a lot more spam messages per day than I thought that I did.
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My wife was complaining this morning that her "promotions" were not getting sorted correctly. She will be happy to know it is an actual issue.
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Now, what about the Messages app? Starting last December I started receiving 10 spam SMS messages a day. Previously it was maybe one per week.
I have seen a spam button show up I haven't seen in a long time.

It might be a new round of AI training featuring the labour of customers as free employees doing training. Every time we click, we consent to sharing private email data.

It's a great reminder of how good this feature is that we take for granted. I think this outage has actually improved my appreciation for Gmail (a service I normally only complain about).
FWIW, the feature works just as well for me with my FM inbox (I still have my old gmail address and check both spam and the inbox once in a while).
I don't understand why spam detection is so complicated. I can tell with high accuracy if an email is spam just by the subject line. I'd think even basic ML could do this very reliably you don't need a bleeding-edge LLM to do this.

Phishing is tricker because it can be very deceptive especially if you're being targeted specifically. But also usually pretty obvious.

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Ahh. Wok up to a follow up email an address already marked as spam so couldn't figure out what was going on.