I'm getting emails titled "Activate account for ...", and addressed to random names of web services at my domain (e.g. reddit@example.org). Also Twitch-related names like pog, kekw and xqc.
Also super annoying are crypto scams sent from an Italian ISP's (tiscali.it, shame on you) email service, even though I tried to contact the ISP, but that's unrelated to this.
If your email service supports Sieve scripts (for example, Fastmail or Proton Mail), you can use this filter [1] that I made. It's very aggressive and will block all emails that originate from Zendesk, so you'll need to disable it whenever you're actually expecting mail from Zendesk.
Received 15+ in 10mins on a public email (dropbox, soundcloud, gitlab, tidelift etc). Then just started hitting handles on the domain ( diddy@, epstein@ ). Just placing an aggressive block for "Activate account" and "zendesk" in content for now
Zendesk’s mailserver reputation has got to be extremely poor by now. I think they will have trouble with deliverability after this is over. Got about 50 of these today and nearly all of them were categorized as spam before they made it to the inbox despite being nominally “legit”
Glad I'm not the only one. It seems to use {popular website without tld}@example.com as a pattern, so I'm getting a lot via my catch all address even if I haven't used the specific inbox yet.
For a company utterly dependent on email, Zendesk came across to me as very naive about email sending.
I did a Zendesk integration shortly after working on a general overhaul of our email at a previous company. The overhaul involved separating out our different types (transactional, marketing, support, etc), and then implementing best practices on deliverability for each of them. Not your day-one email setup, but we were still a small company.
The comparison to Zendesk's approach was astounding. Assuming you don't want to use a Zendesk address (we didn't, customers thought it was dodgy), the email setup they let you do was bad, and their support folks had no idea about any of the details. DKIM, SPF, etc, was all alien to them. Ironically they had pretty bad support in general.
Unfortunately, it's less a Zendesk thing and more of the end user deciding to turn off the security features to make it easier for their users to use. SPF/DKIM signing happens on all outbound mail I get from Zendesk. On the inbound email, SPF/DKIM/ARC verification is on by default but people keep turning it off. That's before weak spots like chat come in where the customers turn off captcha and just let any email get entered in.
Unfortunately, too many company admins keep saying "we don't want our customers to have to be configured correctly, we might miss a message from them" and disable all the built in protections. Hopefully the option to disable protections will go away soon.
Thank you for letting us know, got a bunch of those in the last two hours, like one each five minutes, but it seems they've stopped (at least for now).
Huh. I thought this was targeted to me in particular, because it started coming up with new aliases at my Firefox Relay subdomain, and then only once I started blocking them it started using plus-addressing on my gmail. Annoying.
I've been getting some of these these to my wildcard domain - I've had sign-up messages sent to diddy@<domain> and epstein@<domain>, which is... odd. And no, I can't say I've ever used those addresses.
They've been getting hammered by bad actors. Work in the email industry and its been bad for them. Hopefully they figure it out. Yesterday I got two phishing scams that were from a BS gmail saying they were in hiring at Unilever and Nestle.
They're being used to hit addresses of mine exposed to Discord and GitHub. Catch-all had the names of two people in the news, oddly, as well. Hint: 1,000 bottle delivery to an island.
I get similar ones from Zoom and other collaboration providers. Like folk make a meeting in Zoom and then can invite any email they know. Is that just me? Eventbrite, Meetup and Luma do similar.
i received _a lot_ of these as well (~200 now). i'm noticing while all are from the zendesk platform using it as a relay similar to the previous waves, many of them are specifically customers of synack, as the emails are coming "via" the responsibledisclosure.com platform. not sure if there's any correlation there—i don't think they've been compromised, but they may be being used as a trampoline.
similar to others i had it hitting emails that "don't exist" (wildcard catchall), including the less tasteful ones mentioned here.
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[ 2.7 ms ] story [ 49.5 ms ] threadAlso super annoying are crypto scams sent from an Italian ISP's (tiscali.it, shame on you) email service, even though I tried to contact the ISP, but that's unrelated to this.
[1]: https://gist.github.com/hampuskraft/780c8fbcc4042689153533ef...
I did a Zendesk integration shortly after working on a general overhaul of our email at a previous company. The overhaul involved separating out our different types (transactional, marketing, support, etc), and then implementing best practices on deliverability for each of them. Not your day-one email setup, but we were still a small company.
The comparison to Zendesk's approach was astounding. Assuming you don't want to use a Zendesk address (we didn't, customers thought it was dodgy), the email setup they let you do was bad, and their support folks had no idea about any of the details. DKIM, SPF, etc, was all alien to them. Ironically they had pretty bad support in general.
Unfortunately, too many company admins keep saying "we don't want our customers to have to be configured correctly, we might miss a message from them" and disable all the built in protections. Hopefully the option to disable protections will go away soon.
similar to others i had it hitting emails that "don't exist" (wildcard catchall), including the less tasteful ones mentioned here.
https://support.zendesk.com/hc/en-us/articles/8257723564186-...
I'm not satisfied with it, tbh.