What a weird article that's microanalysing language in Heroku's blog posts. I mean times are such that pivot-churn is becoming business as usual for most outfits these days so I wouldn't put any stock on C-Suite verbiage.
The blog author isn’t understanding it but it’s quite simple: the product only matters in the context of large enterprise customers.
The large customers still get what they want as long as the ask isn’t too big and that’s why you see new features even though the product is in maintenance mode.
I think its impossible for the Herokus and the digital oceans of the world to survive in the cloud world. They might be able to create better experience for customers but noone can match the networking that AWS, GCP and Azure can provide. Low latency will always win over better developer experience.
I have built Cuber (https://github.com/cuber-cloud/cuber-gem) a few years ago as a replacement for Heroku and now we use it to deploy all our Rails applications on DigitalOcean Kubernetes. Extremely lower cost, better performance, less bugs, better support...
What it seems like has happened, is that most or all Product Manager oversight was removed from the Heroku project, and an engineering team was given ownership of the whole thing, for the purpose of ongoing maintenance.
But, paradoxically, this has given those engineers free rein to make whatever improvements they deem fit - including things they may have been blocked from working on in the past due to Product meddling and/or corporate bureaucracy.
(Not speaking authoritatively - this situation just, from the outside, appears to have a lot of parallels to teams I've been on that owned "Legacy" services.)
I understand Judoscale is a customer with apprehensions and is asking for clarity. That will definitely raise anxiety.
However, Heroku said they were changing focus. It’s entirely possible to change focus away from something and still do some of it. A focus on things other than new features doesn’t mean, necessarily, no new features at all. Heroku could probably save their customers and partners a lot of anxiety by being clearer and more explicit what they mean.
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[ 2.9 ms ] story [ 37.7 ms ] threadManagement: “we’re going into maintenance mode”
Devs: “You mean we get to work on whatever we want?!”
The large customers still get what they want as long as the ask isn’t too big and that’s why you see new features even though the product is in maintenance mode.
An update of Heroku
https://news.ycombinator.com/item?id=46913903
But, paradoxically, this has given those engineers free rein to make whatever improvements they deem fit - including things they may have been blocked from working on in the past due to Product meddling and/or corporate bureaucracy.
(Not speaking authoritatively - this situation just, from the outside, appears to have a lot of parallels to teams I've been on that owned "Legacy" services.)
However, Heroku said they were changing focus. It’s entirely possible to change focus away from something and still do some of it. A focus on things other than new features doesn’t mean, necessarily, no new features at all. Heroku could probably save their customers and partners a lot of anxiety by being clearer and more explicit what they mean.