Perhaps the attribute of electronic mail systems that most distinguishes them from other forms of communication is their propensity to evoke emotion in the recipient — very likely because of misinterpretation of some portion of the form or content of the message — and the likelihood that the recipient will then fire off a response that exacerbates the situation.
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[ 3.1 ms ] story [ 12.3 ms ] threadThe Phenomenon of "Flaming"
Perhaps the attribute of electronic mail systems that most distinguishes them from other forms of communication is their propensity to evoke emotion in the recipient — very likely because of misinterpretation of some portion of the form or content of the message — and the likelihood that the recipient will then fire off a response that exacerbates the situation.