> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing.
This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.
I feel like Anthropic keeps doing this thing were they take a hard-line position and then walk it back, I presume because they're not communicating effectively internally. So I would guess this person will get a refund but it's still a terrible look (and legitimately unacceptable behavior).
Is sasha-id an Anthropic employee or official bot, or a prank? The structure of its response is strange, plus that gif. Cherny's response seems like the only legitimate one. My question is serious; apologies if the answer is obvious to you.
I decided that I would not use Claude as early as when they wouldn't allow me to have a second (business) account using the same phone number. They removed the restriction later, but that made it clear that Anthropic doesn't understand customers. Sign-up for Claude is more complicated and cumbersome than competitors. It's really a mess despite their good model.
Giving them access to your account or credit card is a bit wild. That's what prepaid cards are for. You charge it with exact amount of money you need to pay for what you want and leave it empty after you pay. You can later watch for bounced payment request to help evaluate their reputation. At this point Anthropic is about as reputable as shady porn site.
Isnt this illegal right away? A normal entity would have been punished for this otherwise this just opens up the door to make code changes to overcharge people and just claim it as mistake
What a series of disasters that are happening at Anthropic nowadays. I am not even sure what is going on with Opus 4.7 I had to switch back to 4.6 and 4.6 was already a downgrade (anecdotal + the github thread with the harness changes).
I am cancelling my subscription as it is impossible to justify these degradations and paying for a subpar service especially now that we have at least 3 more models that are as good as Opus and there is the pi project that is undoubtedly the best harness.
Anthropic employee here (opinions are my own): the response " [...] However, I need to let you know that we are unable to issue compensation [...]" was, as you imagined, generated by Claude.
This is annoying since I have a side project I like to use alchemical names in, and HERMES.md sounds like something I would do. Guess I have to go with AGRIPPA.md, but Hermes Trismegistus is so much cooler...
I recently had my automatic reload double charge me $100. I tried reaching out to Anthropic, but my only option (of course) was a chat agent. After going through a conversation with it, I was told someone would reach out to help with the matter. Never happened. I eventually reached out to my credit-card company and did a dispute, which they just ruled in my favor.
I also had some unexplained extra usage which ended up using 236 dollars. I pretty much just shrugged it off since they had comped me 200 dollars of it and then just toggled extra usage off.
I also had to do a chargeback recently because I was double billed and Anthropic refused to refund me. This seems very frequent from what I’m reading here, I wonder if Stripe will step in or something because they must be getting absolutely blasted with chargebacks and surely this should be affecting their reputation right? Not sure how the banking side of things works.
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[ 3.0 ms ] story [ 69.7 ms ] threadNot sure I've ever seen a company openly take this position. This is a crazy policy.
This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.
you will do it again because you are an all-day sucker
I am cancelling my subscription as it is impossible to justify these degradations and paying for a subpar service especially now that we have at least 3 more models that are as good as Opus and there is the pi project that is undoubtedly the best harness.
In the last MONTH, I've asked how you can defend implementing (or even choose implementing) AI when:
the AI you have implemented throughout your company changes the results you've come to trust? https://www.theregister.com/2026/04/13/claude_outage_quality...
or won't let you log in?: https://github.com/anthropics/claude-code/issues/44257
or makes stuff up?: https://dwyer.co.za/static/claude-mixes-up-who-said-what-and...
or when it's down?: https://status.claude.com/incidents/6jd2m42f8mld
or when you get banned?: https://bannedbyanthropic.com/
or installs spyware: https://www.thatprivacyguy.com/blog/anthropic-spyware/
or takes the features you use out of the plan you subscribe to without notice? https://www.theregister.com/2026/04/22/anthropic_removes_cla...
or renders your IP legally unenforceable? https://legallayer.substack.com/p/who-owns-the-claude-code-w...
or stealthily changes pricing terms based on... file names you have? https://github.com/anthropics/claude-code/issues/53262
or invoices you for usage you did not perform, and won't answer support requests until you raise hell on social media? https://nickvecchioni.github.io/thoughts/2026/04/08/anthropi...
i mean seriously, why on earth would you use this? i thought we were professionals
I don't like it, but can't do much about it.
English is not my first language, so I might have misunderstood....