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Ask HN: Anyone have experience with infomaniak.com? Are they a scam?

1 points by OhMeadhbh ↗ HN
I need a VPS hosted in Europe for a European project. I saw an ad for infomaniak.com in Switzerland and figured they were as good as any small provider.

But after giving them my credit card info and trying to order a web site and a VPS, the prices multiplied by 10x and 5x. Maybe it's the "we don't like Americans" tax.

I canceled my account, but I'm worried I just gave my CC details to Russian hackers. There's also no way to delete your account from the admin interface. This looks scammy.

Anyone have experience with infomaniak.com? Are they legit? Should I be canceling that card?

4 comments

[ 1.4 ms ] story [ 23.7 ms ] thread
OhMeadhbh
Everyone likes to dunk on AWS and GCP, and AWS billing is sometimes problematic, but I've never had Amazon say "the price for this service is $2 per month" and then when you enable it have it balloon to $20 per month. There was a classic situation where some services would keep an EC2 instance running and your bill would be at least 3x what you expected, but infomaniak advertised one price, then at checkout multiplied that price by 10.

Not cool, infomaniac, not cool.

muzzy19
No, they are not a scam, but yes, users' experience with them is sometimes disappointing.
OhMeadhbh
cool. more or less fine with them being slow and pushing strange, incorrect ads about their pricing as long as they're not selling my CC# to baby-seal-clubbing cc-scammers.
flakeoil
Infomaniak and infomaniak.com is definitely not a scam. I have used them for email, calendar, cloud storage and domain names for over 10 years. I have not used them for servers/VPS.

Overall I'm very happy with them. They are probably not the cheapest however. And again, it's definitely not a scam.

Why not simply ask them about the pricing and why it didn't match the expected price.

EDIT: And just to complete my answer, for web hosting I recommend hetzner.com, they are low cost and solid and based in Europe. For office related stuff such as email, drive, calendar I recommend Infomaniak, basically as an alternative to Microsoft's/Google's office type software.