I learned today that 7/11 in Japan wasn't a pure licensing play but a technology enabled business model disruption of large grocery stores and mom-and-pop convenience stores. The launch of 7/11 Japan introduced: franchising, JIT inventory management, and centralized POS terminals to the Japanese retail market. The linked article explains this in more detail.
Wondering if there's a better reference article for this. The current link goes to a page with so many adverts that I saw no actual content on my phone screen.
On our last couple of Japan trips, we would walk into 7/11s for an inexpensive coffee, an egg or fruit sandwich, and also do some treasure-hunting for co-branded items with Muji/Uniqlo or others. It became a short and meaningful part of our routine. We loved the convenient locations and fantastic service at all their stores. Well done, Suzuki-san!
On my trip there with a group of friends we would wake up and head to the local 7-11/Lawson/Family Mart. Even when we went into the countryside for the hot spring baths in Hokkaido there was a Lawson in town. 7-11 had the best food though. I loved those chicken teriyaki egg sandwiches, onigiri and the yakisoba-pan. But those chocolate swirl babkas were clutch. I once wandered in late night and cleared the shelf of them.
I ate a lot 7/11 onigiri as a poor grad student exploring Tokyo on a long layover once... they're truly wonderful little stores. (They also are one of the few places you can use an ATM, very useful given how cash based Japan is)
He can be proud of the legacy he built, which is something many American founders cannot say with a straight face.
I wonder how 7/11 in the US will change now that the Japanese version bought out the US version. Will we actually have hot and prepared food like Japan? I doubt it, seems the supply chain infrastructure just isn't there.
I almost never go to a 7/11 in the US but every time I go to Japan I visit a 7/11 at least once a day. No matter where you are in Japan there's likely a 7/11 within walking distance and besides the usual assortment of drinks and snacks you can get quick full meals there of high quality.
There's also an ATM in every 7-11 in Japan where you can withdraw cash with a foreign credit card. That used to be very difficult most places, until the last few years. Some years ago I could only count on the post office (which by law needed at least one ATM which worked with foreign cards), and 7-11. Low charges as well, or none, depending on card type.
The local stores in Japan and Taiwan are really nice. 7/11 and Family Mart are these pleasant places where you can see schoolchildren sitting chatting and eating. That’s not something you’d see in San Francisco.
You’ll see adults with children sometimes at Whole Foods, which is nice, but unattended children not so much.
Here is decent video on Youtube that goes into the history of the company, and why 7-11s are so different in the US and Japan (tldr: it's the core culture/infrastructure differences):
> The company's forays into Internet marketing began with a bookselling partnership with Softbank and a book wholesaler in 1999; most books are paid for and picked up at local Seven-Elevens. The next year he engineered a $375 million partnership with NEC, Nomura Research, and Sony, called 7-dream.com, that promised to offer 100,000 products and services over the Internet.
I was living in Japan around 2008 and remember buying concert tickets and picking them up a conbini after purchasing online. I don't remember whether it was a 7 Eleven or Lawsons, but maybe it was a result of this.
I lived in a city with the highest density of 7-11s per capita. There was a 7-11 at almost every street corner. 7-11s in the US are day and night from those in Japan, Taiwan and Hong Kong. Can you imagine you could pay your utility bills, print documents, fax and even have a full wifi cafe experience all under one roof? In Japan, Lawson is probably more popular though.
Can confirm what others have posted, i tried some random snacks/sweets in some of the 711 stores in Japan and they were really good, for some reason I was not expecting it to be so good.
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[ 2.4 ms ] story [ 41.3 ms ] threadHe can be proud of the legacy he built, which is something many American founders cannot say with a straight face.
Rest in power sir.
Is that sector ripe for consolidation?
NYT Obit https://www.nytimes.com/2026/05/25/business/toshifumi-suzuki...
https://thisis-japan.com/7-eleven-japan-guide-2025/
You’ll see adults with children sometimes at Whole Foods, which is nice, but unattended children not so much.
Here is decent video on Youtube that goes into the history of the company, and why 7-11s are so different in the US and Japan (tldr: it's the core culture/infrastructure differences):
https://www.youtube.com/watch?v=a3EH4VmxMAo
I was living in Japan around 2008 and remember buying concert tickets and picking them up a conbini after purchasing online. I don't remember whether it was a 7 Eleven or Lawsons, but maybe it was a result of this.
[0] https://www.retailnews.dk/article/view/1178986/6000_kunder_o... (Danish)
> Suzuki was always known for being hard on staff
and I'm left wondering: Why is any of this interesting to someone who is not in Mr. Suzuki's family or circle of friends?