Ask HN: Anthropic banned me from using Claude Code and I don't know what to do

81 points by ayi ↗ HN
After using Claude Code at work for months I wanted to use it on my own projects too. Most probably because my vpn was on I got banned after 1 hour of usage. I got my 120$ back. 1 month later I signed up with vpn off. But this time probably because I used the same credit cart (and that's the only card I can use) they banned me again.

Even after I contacted support I got a generic "we have determined that we cannot reinstate your account at this time due to a violation of our Usage Policy" answer.

I'm not using it for anything unusal. "Summarize that markdown file", "how can i refactor payment module" kind of questions mostly. I couldn't even move to real coding because 1 hour was only enough for investigation.

My last chance is HN to get some visibility on my case. My Boris sees it or some other Anthropic employee.

Do you guys have any tips on getting my account back?

56 comments

[ 3.0 ms ] story [ 49.9 ms ] thread
Had my account banned 6 months ago. Created a new account and have continued with no issues since
I know it’s not ideal, but why not give the main competitor a go? I have great experience of using OpenAI Codex, and frequently switch between it and Claude on a whim, often playing them off against each other to review one another’s PRs.
Don't have a solution but just to add that I'm the same boat, and I've seen a few others. Something trips their anomaly detection and they don't care about it because it's presumably a low false positive rate.

For what it's worth I can just pay for tokens through other providers proxying their API. Still sucks because you end up paying much more.

Thy're probably using their own AI to find violations. Go figure.
Use grok build. They've got some pretty cool things going
Well at least you didn't submit an ID and selfie yet so you could make a new account right, the future is bright.
The part that would bother me most is not the ban itself, but having no idea what to change. “Policy violation” could mean VPN, billing risk, location, or actual usage.
Just generate a virtual credit card?
There's just a lot of fraud. My bank killed my debit card for "fraud" in my attempts to pay my anthropic bill which triggered fraud alerts, I confirmed the charge was legitimate and it got flagged again. Three times until they just deleted my card.
I too was banned. Two key details: 1. I was unbanned via their appeal form, but 2. I had created a new account in the meantime which I’ve used since.

If you need a debit card, use Mercury https://www.mercury.com. You can create as many as you want. I use a unique card for each subscription. (If you’re thinking "oh, they’re like privacy.com," you’re mistaken. Privacy.com gets blocked by merchants; mercury works. No idea why.)

Since you’re already throwing around $120, I suspect Mercury’s sign up fee won’t be a problem. But if you want to bypass it, you can start an LLC and use your EIN during account setup for free Mercury access. I did it for about $20 total and have been using Mercury for about 5 years. Best bank ever, and I’ll happily shill them all day every day till more people try them out.

In short, just dodge the ban. I used the same name and address on both my accounts, so as long as you use a different card you have a decent chance of bypassing the ban.

I fear that it is a dead end once they start doing KYC via Persona.
Strange, I managed to sign up with an email alias and pretty much always have my proton vpn turned on, never had any issues with Claude code or web - maybe I’m about to? :D

Been thinking of switching to a multi model harness anyway.

Might not be a very popular advice or even what you're looking for, but I think Anthropic banning you (or any user for that matter) is a blessing in disguise. The sheer amount of compute resources consumed by their high reasoning "pondering..." and "bloviating..." tokens isn't sustainable at scale. Eventually, they must ban everyone but those with deep and infinite pockets in order for this model to be sustainable and turn revenues.

Computers and LLMs are great at automation of low-level human cognitive tasks like memory, decisions and loops, etc. but struggle enormously with high cognitive tasks like reasoning, deep logic, nuance, etc. Not that it can't be done (Claude platform is proof that it can) - but the cost and scaling advantage in this realm belongs to the human brain, not the LLM.

Opencode, w. openrouter?

Kiro.dev, w. cerebras?

Aider, w. groq (with a Q)?

Just use one of the alternatives, there are so many. I recommend DeepSeek, GLM/Z-AI or Qwen. They are cheaper and offer competitive performance to Anthropic.
Very simple, just don't use it and switch to another model (e.g. a Chinese one).
Don’t worry about it, Anthropic is banned from releasing new models anyway.

Try out some of the competitors, they are really good these days.

Deepseek models seem as good and are like 20x cheaper for me.
Probably they think you’re using a personal account for your company, they don’t want that as they heavily (?) subsidize personal usage.
This brings up so many issues imo.

I hate the idea of government throwing its weight around based on personal vendettas (in the case of this Fable debacle), so it's clear that if this tech is going to be foundation-level important to the economy going forward, we need some sort of laws guaranteeing our access to it.

But authoritarians in government aren't the only party we need to be concerned about. As shown by this post, the actual model companies themselves may have too much centralized power already.

Given all software development has essentially moved to AI-first, an authoritarian-minded Anthropic/OpenAI employee is currently able to pick winners in the economy by granting/withholding access to certain groups. That is the type of thing I think needs to be regulated, not some trivial cyber security abilities in the actual models themselves.

The Google-style B2C blanket ban with zero customer support approach isn't going to cut it if the models continue progressing at this rate and the lead ever widens with open source (which it likely will at some point).

Reminds me of Google banning first time small business owners with no explanation and basically forcing them to shut down their businesses over night because without Google they couldn't find any customers. Happens way more often than people realize. Usually, the cause is something dumb like not having a link to a privacy policy clearly shown on the main page of their website but Google never explains this.
I've been using both codex and claude for the past month and if anthropic acted up like that I'd switch fully to codex in a heartbeat.
I try not to depend on these AI tools, not having them is inconvenient but I still write every line of code myself, so the speed I work at remains always the same.

I also never keep plans running for months on end. I pause them most of the time relying on free usage and resume them during busy hours when I run out of free usage. writing the code myself is also more fun tbh.

>I couldn't even move to real coding in 1 hour

That sounds... concerning? I would try to manage the context of the work you're doing yourself and only consult it for certain functions.

I don't think you need the very best from Anthropic if you follow these rules, you might also save quite a bit of money.

Sorry If this sounds like a lecture I just wanna give tips to continue your work. Best of Luck in getting your account back!

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