Uptime Monitor Shows green but visitors are getting errors (medium.com)

Shopify (admin.shopify.com, help.shopify.com) was down for fifteen minutes today. shopifystatus.com showed it was "All systems operational" but for users "having trouble" click a link to contact support. That link? Hosted on help.shopify.com of course...

Am I missing something? There's just a text box with a non-a link somewhere else.