> LLMs can do many things with astounding proficiency, but they can’t do the vast majority of human jobs without skidding into disaster here and there. No upgrades or new model rollouts are going to change that.
Customer service was already replaced by rubbish automation; AI simply adds to the endless voicemail maze and the "your call is very unimportant to us..." delay before "all representatives are currently busy ignoring other customers - please go to our web site or call back next year."
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