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Ask HN: what is the best way to know why users leave my website?

2 points by tucson ↗ HN
Google Analytics tells me 70% of visitors leave the site after seeing the first page. And most of them stay less than 10 seconds!

What is the best way to understand why they are leaving?

I am thinking of providing a way to give a quick feedback. I saw a great 'live comment box' service some time ago but cannot find it again.

6 comments

[ 2.7 ms ] story [ 28.3 ms ] thread
davidcollantes
Without an address it is hard to tell.
tucson
Yes it does not help, but I prefer not to share the address.

I wanted to see if there are some general advice; what others are doing that works.

byoung2
When I worked on ultimatecoupons.com, we wanted users to leave within a few seconds, because they clicked affiliate links. Maybe they got the info they needed in 10 seconds?
tucson
I am selling web design services. My goal is to get them to order a website which is not happening.
byoung2
Having been a freelance web designer myself, I can say that in my experience, people don't just click and buy web design services. If you are selling pre-made websites, your prices better compete with the cheap WordPress template sites (<$50). If users see a higher price, they'll bail. If you are selling something custom, users will bail when they don't see a phone number or when they see you aren't local to them (they want to meet you in person to discuss the details).
tucson
Interesting feedback. Thank you!