Meanwhile in Spain I use WhatsApp to contact the municipality, the GP uses it to send my blood results and package delivery drivers ask me to share my location. I hate it.
I don't understand why they put this up like it's working in their favor. Their website doesn't explain anything extraordinary that makes them different from the average chat app, except that it is europe based.
I'm not reading anything in this article that seems to pretend like it's working in their favour?
It's just an article from a company about their industry, companies do that all the time for brand recognition, building trust (showing expertise in their domain), and educating potential customers about why they might need this sort of product (lead generation).
If anything it is highlighting the pointlessness of any new messaging platform. Companies can and should lock down to the platform that comes with their subscription for everything else - and for all personal matters that is locked down with network effects by sms, whatsapp & wechat.
You could maybe make the case for a federated - email like - messaging service for inter company / party communications. Matrix basically ...
Why would they need anything different? If they offer the same features as other chat apps, they can simply aim to compete on price (and/or on other non-functional attributes like performance, reliability, UX, social connection, etc).
At least for the financial institutions on this list, I can say they have no other choice. Regulation forces them to log everything to avoid insider trading, etc. Any communication outside of their internal systems can't be logged and is therefore a compliance risk.
Been a sackable offence for over a decade in finance, I can not fathom why other sectors have been so slow to enforce some basic standards.
Recording every call, message (and in my office - thing you said at your desk) is mostly used for conflict resolution - when counterparties disagree you go to the tapes and see what was said. From there my word is my bond, it is done.
What does that even mean? I doubt you can forbid the usage of personal messaging apps except in very exceptional cases (like a court room).
On the other hand: Using personal messaging apps for work related information is a no-go anyway because of confidentiality agreements basically everyone signs.
I'm surprised any company allows work to be done over employees personal apps/devices/numbers. If a colleague/boss contacted me about work via my personal number they'd be quickly told to never do it again.
Our company does the same. We are not allowed to use whatsapp for any work-related stuff.
This is for several reasons, mostly security and data-loss prevention. On Teams we can monitor with purview what happens with personal (customer!) data, which is mandatory here in europe under GDPR. We must take steps to ensure it is only processed by entities we have a data processing agreement with.
But we don't block people from using it for personal purposes of course. Whatsapp groups between colleagues to coordinate lunch options and nights out are super commonplace and perfectly fine. Even on work hardware (on android on the personal side of the phone, on iOS we just block copy/paste into whatsapp from corporate app).
I even saw our CISO using whatsapp web on his corp laptop. It's fine as long as it's not used for actual work. Here in EU it is mandatory to permit some level of personal activity even on work devices.
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[ 2.9 ms ] story [ 38.6 ms ] threadIt's just an article from a company about their industry, companies do that all the time for brand recognition, building trust (showing expertise in their domain), and educating potential customers about why they might need this sort of product (lead generation).
You could maybe make the case for a federated - email like - messaging service for inter company / party communications. Matrix basically ...
Recording every call, message (and in my office - thing you said at your desk) is mostly used for conflict resolution - when counterparties disagree you go to the tapes and see what was said. From there my word is my bond, it is done.
What does that even mean? I doubt you can forbid the usage of personal messaging apps except in very exceptional cases (like a court room).
On the other hand: Using personal messaging apps for work related information is a no-go anyway because of confidentiality agreements basically everyone signs.
Personal messaging apps were always banned everywhere I worked.
Civil servant accused of leaking Govt information to foreign intelligence service in Ireland
https://www.rte.ie/news/courts/2026/0530/1576047-yevgen-mcke...
This is for several reasons, mostly security and data-loss prevention. On Teams we can monitor with purview what happens with personal (customer!) data, which is mandatory here in europe under GDPR. We must take steps to ensure it is only processed by entities we have a data processing agreement with.
But we don't block people from using it for personal purposes of course. Whatsapp groups between colleagues to coordinate lunch options and nights out are super commonplace and perfectly fine. Even on work hardware (on android on the personal side of the phone, on iOS we just block copy/paste into whatsapp from corporate app).
I even saw our CISO using whatsapp web on his corp laptop. It's fine as long as it's not used for actual work. Here in EU it is mandatory to permit some level of personal activity even on work devices.