I see the point about unintended consequences (though I’m a bit skeptical). Despite being normally pretty libertarian, I can see an argument to this though.
“Technology” broadly defined has become an excuse to take people’s money while refusing to provide support or deal with any edge cases. This is also the way online businesses work, and companies who have automated call centres and made it impossible to talk to a real person. It’s not just about competition, it’s about fairness to some extent, the model is “it works for 80% of customers so fuck the rest of them” which while democratic in terms of competition, is illiberal. So making businesses provide actual human service could be a good thing. I imagine it would be very hard to make rules about it that don’t somehow screw things up though.
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[ 3.6 ms ] story [ 12.0 ms ] thread“Technology” broadly defined has become an excuse to take people’s money while refusing to provide support or deal with any edge cases. This is also the way online businesses work, and companies who have automated call centres and made it impossible to talk to a real person. It’s not just about competition, it’s about fairness to some extent, the model is “it works for 80% of customers so fuck the rest of them” which while democratic in terms of competition, is illiberal. So making businesses provide actual human service could be a good thing. I imagine it would be very hard to make rules about it that don’t somehow screw things up though.