Ask HN: As a customer, how do you feel about AI-First Customer Support?

2 points by gerardojbaez ↗ HN
I've seen mixed sentiments out there. What has been your experience from the customer-side?

4 comments

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With all due respect to the people of South Asia, the clankers are generally far more understandable to my American ears. I don’t like it but to say otherwise would be a lie.

That said, every time I’ve called in to one of them, the conversation has gotten to the “let me get a human agent on the line” stage and I end up talking to an Indian anyway.

Well, i want my problem sorted no matter who solves it, but when human support is available, i'd want to prefer that. Built exactly something like that: meridial.dev - Lets you do zoom meetings inside your app when your users are stuck, when you are not available, agent is going to handle the stuff for you.

Worth checking out.