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thought I recognised the face
Ha, but I did too since this is the 3rd posting of this story.
> Customers can be reassured that the Facewatch system has a 99.98% accuracy rate, and every match is reviewed by a trained manager.

That's not "reassuring" at all. If Sainsbury's gets, say, 10M customers per week, then that means 2,000 people per week are being falsely accused.

Exactly, and it’s not like you can easily change your face.