I mean, be against shitty bots that don't actually work, but personally when the alternative is paying higher prices AND waiting on hold for an hour before I can talk up a person, yeah I'd rather deal with an AI that can actually help rather wait for a human "just because".
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[ 2.6 ms ] story [ 15.2 ms ] threadI will take regulation requiring humans. California’s regulation requires a human within 15 minutes. Copy paste to other states.
https://legiscan.com/CA/text/AB1609/id/3460800
https://news.ycombinator.com/item?id=50111136