Anthropic's non-existant customer support

I know most people here are likely power users with ample token budgets but I am not. I use claude-cli (the 22$/€ plan) for code in thesis related work in varying ways and a reset I had banked (valid until today) vanished from my account without warning or explanation (not even a history of resets or similar). I thought this would be an easy fix but somehow the support agent can see every usage stat and reset time I have but that one. It refuses to escalate the issue to someone who can help and I started looking here and on reddit and it appears this is a common issue. How is this acceptable to any community's standard and is there a specific way people deal with this? The only other option I feel is to bare our collective throats to AI companies who we pay to then beg for not arbitrary altering deals.

I know this is a rant in many ways but I am wondering if people share in this feeling or are generally just content with the status quo?