My personal best is 2 calls lasting just over 40 minutes. I was bored at the time and curious about their methodology. I was really impressed by their professionalism and technically competent scare tactics.
That's more likely a rule in legitimate customer service operations. This guy was probably following the principal that the longer you keep a customer on the phone, the more likely you are to make a sale.
My dad was unlucky enough to be a victim of these guys. I was surprised, being a lawyer for so many decades, that he didn't realize that no one at Microsoft is that nice as to give you a call because your machine is slow.
* Ignored the caller's pressure and sense of urgency.
* Repeated every phrase she told me with a question mark added: "My computer is slow, eh?"
* Every time she said "Yes", I asked my own question: "What department do you say you work for?", "Who is your manager?", "What number should I call if I need more help from you?"
I never let her lead, never said Yes or No and never acted like an ahole. I was nice and calm. In five questions she got very nervous and hung up.
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[ 2.9 ms ] story [ 31.3 ms ] thread"We're from Windows"
Pretending you are partially deaf and old keeps them on the line a while. 6 minutes is my record so far :)
My personal best is 2 calls lasting just over 40 minutes. I was bored at the time and curious about their methodology. I was really impressed by their professionalism and technically competent scare tactics.
Common sense people!
* Ignored the caller's pressure and sense of urgency.
* Repeated every phrase she told me with a question mark added: "My computer is slow, eh?"
* Every time she said "Yes", I asked my own question: "What department do you say you work for?", "Who is your manager?", "What number should I call if I need more help from you?"
I never let her lead, never said Yes or No and never acted like an ahole. I was nice and calm. In five questions she got very nervous and hung up.