Watch As I Desperately Try To Get Support From Stripe (support.stripe.com)

7 points by qeorge 13y ago ↗ HN

4 comments

[ 2.7 ms ] story [ 18.4 ms ] thread

dutchbrit 13y ago ↗

https://support.stripe.com/questions/do-you-have-a-phone-num... (Stripe doesn't have a phone number)

Irregardless 13y ago ↗

> We make sure we're around from 10am–6pm PT on Monday–Friday

Why are you expecting them to be in live chat at 7am when they say the hours are 10am - 6pm?

mooism2 13y ago ↗

Hopefully they will extend those hours before launching fully in the UK. Tech support only being open 6pm-2am would be annoying.

I've no idea where the OP is, but I imagine US/Canadian east coasters aren't terribly happy about support hours being 1pm-9pm either.

michaelschade 13y ago ↗

Hey there, George. Very sorry we missed you this morning. I'll be in touch by email shortly.

In general, we are usually in chat several hours earlier than the posted times, but list those hours to make sure we're setting proper expectations. We're working to officially increase the coverage to be sure we're always there for you.