I imagine that's just the market. Nearly everyone charges around $30, and it's not completely unreasonable. I've seen some variation in those costs, though, and there's a lot of variation in costs of add-on features.
We ended up going with desk.com. What we found nice there is that you get one free agent every month, plus a concept of a "flex agent." Flex agents cost $1/hour, and desk.com gives you quite a lot of free flex time when signing up and doing a few tasks (plus the occasional grant of flex time as you use the product). There's only two of us, and we haven't had to pay a dime yet, going on I think 6 months.
On the other hand, they charge $50/month for a full-time agent (unlimited usage, basically), so it really depends on how many people are going to use the site and how often.
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[ 2.3 ms ] story [ 24.2 ms ] threadWe ended up going with desk.com. What we found nice there is that you get one free agent every month, plus a concept of a "flex agent." Flex agents cost $1/hour, and desk.com gives you quite a lot of free flex time when signing up and doing a few tasks (plus the occasional grant of flex time as you use the product). There's only two of us, and we haven't had to pay a dime yet, going on I think 6 months.
On the other hand, they charge $50/month for a full-time agent (unlimited usage, basically), so it really depends on how many people are going to use the site and how often.