uhh,ok.. and tools can implement protocols. I think the gp's point was that many of these tools don't lend themselves to interop and portability, important things to factor in when evaluating a tool.
EDIT: I don't know if his point really applies here with these saas tools. From my experience, these usually offer at least a standard way to export your data in case you want to jump ship later.
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[ 5.0 ms ] story [ 39.4 ms ] threadAt an office PC, Windows / Chrome v. 26.0.1410.43
Edit: Actually, my Chrome version is "26.0.1410.43 m".
EDIT: I don't know if his point really applies here with these saas tools. From my experience, these usually offer at least a standard way to export your data in case you want to jump ship later.