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SLA: "4 hours of guaranteed fault repair time, and email support is included for now."

First time I've seen it stated this way (and not the traditional uptime percentage)

Currently We can do up to 99,9% with professional support option :-)
For 99,9% (around 45min downtime) per month $50 is cheap, what I have seen over the years from hosters with Cisco firmware problems, BGP problems, power failures, hurricanes etc. and many more and recovery times of 30min++.
In case of professional services we will reimburse customers if we fail to be 99,9% available. The pro-service will be available next month or the month after. We can do that because we use more than one datacenter and providers. We do this kind of service for several customer today
What I forgot to ask: What is your policy if you fail your guarantee? Do you reimburse customers with the resulted damage? Do you have a fixed amount of money you pay?
In case of professional services we will reimburse customers if we fail to be 99,9% available. The pro-service will be available next month or the month after. We can do that because we use more than one datacenter and providers. We do this kind of service for several customer today

Based on what you pay.

Looks interesting, but the 'drops' pricing model makes it really hard to understand what it costs to run a server.
just mail deal@clever-cloud.com and we will help you to figure out

but FYI it's 50$ month for a small app...

For that price, how is nodejs-cloud differentiating themselves from the competition? Right now I can deploy a "small app" to nodejitsu for only $3/month...
couldn't agree more
but just drop us a mail deal@clever-cloud.com and we will give you what you need to run a real test, and see if our product will please you
Small apps aren't the target audience, it seems. With the emphasis on scaling, sounds like they are targeting bigger apps and possibly enterprise customers (not sure how many enterprisey companies are using Node yet though).
In fact this price allow you to run your app "all the time" in your own VM with reasonable specs
I suppose I'm not really seeing the benefit here --don't nodejitsu, heroku, and others have the same "always on" policy?

I don't mean to rail against you or the service, but I am genuinely curious to see what I get for $50 a month (which AFAICT is more or less the same as nodejitsu and heroku). As MathewPhillips mentioned in my previous comment, it sounds like nodejs-cloud isn't targeting individual developers so much as it is pursuing small businesses and above.

In fact they often use a cold start system, like GAE. But it's true we target more some big industry... But I'm thinking changing some things about that :-) Feel free to test the service, we will share some dicount code with you to allow you to test it.
It would be nice to see some benchmarks against competitors. It would make sense to pay more for a faster service.
but just drop us a mail deal@clever-cloud.com and we will give you what you need to run a real test, and see if our product will please you
(comment deleted)
$50 is way too much for a small app. I can run a node server with a small mongodb on AWS for $10 a month. Sure, it's likely a bit more management than an integrated service like yours but I could run 5 instances. I'll also admit that it is hard to compare given that there's no info on your site about performance or at least some indication of the type of hardware you're running on.
I hate that you've created another domain for it. Pricing was too hard to find, and i needed to click on "See all our services" to get it, and it's on another domain :/

And then on the pricing page there is no node.js pricing or am i blind? :)

We will change that quickly. Thx for your feedback.
Kudos for being an European startup doing cloud paas. I like that !