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Godaddy shows a lower price while not logged in to your account

23 points by waltz ↗ HN
In the checkout stage when buying a .com domain for a year, without being logged into my account, I'm presented with this price:

http://i.imgur.com/CBUTCpg.png

As soon as I log in to be able to make the purchase I'm presented with this new price:

http://i.imgur.com/7lguXls.png

Everything being the same between the two. The lower than usual price is due to a promo code, which is applied to both of them.

9 comments

[ 3.5 ms ] story [ 28.6 ms ] thread
glitch273
Solution: Stop using Godaddy and sponsoring their awful business practices.
buraksarica
What is the alternative? (simple & cheap may be?)
yen223
I have been using NameCheap for about a year now. No issues so far.
austengary
NameCheap has been excellent. Moved over following the wake of the SOPA fiasco. No regrets. In fact, the move should have been sooner. Their service is far the superior.
0stanislav
Godaddy is far from being simple to use. And cheap... no, especially when it comes to renewing. I would never go there again.

I do recommend Badger.com - simple and honest. Also, a ton of other good services around. Just avoid Godaddy.

andrewhillman
I've seen this. I used a 99 cent .com code last night. It didn't work and I logged out. Then they flashed a banner telling me to grab a 99 cent domain. So I logged back in and grabbed it.
fakeer
I confirm this. Also, outside the checkout page or domain search page what they show is an entirely different price from when you move forward to purchase it(even before logging in). On their just one website, any sub-domain - I tried with GoDaddy India pages - there are more than 2 prices at least, for a TLD registration, on different pages.

I've raised at least 3-4 tickets in the past and all the answers came ending in something like "this policy" "that policy" "certain offer is valid from this or that or sth else". You ask simple questions using bullet list(I've tried this), they answer(instead of a YES/NO) an entirely different matter and always linking to those irritating policy/pricing page links which I had referred to them in the first place and had asked them questions based upon that.

Feels like I asked population of Alaska and the support rep replied Tom Cruise's educational background with Wikipedia links. This is exactly how frustratingly their customer support replies.

But this was before they came out.

Now, I've blocked "godaddy.*" from my computer and I do this for websites which I find worthy of the honour.

will_brown
I signed up for GoDaddy $9.99/month hosting and after the first month this went up to $14.99 without notice.

What is worse, is I called GoDaddy b/c my website is so slow to load (see: www.ommageo.com) and I wanted to know if they could recommend one of their VPS that would run my website faster - instead they said they would look into my current hosting and openly admitted there was a known issue with the shared server I was currently using. I asked if they would take my domain off the "known server with problems" and they said no, so I asked for a discount since I am paying for a service they knew was defective and never notified me - the rep. said I would get a 15% discount but that is when my price jumped from 9.99/month the first month to 14.99/month for the past 3 months.