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Cloud66 Down – API used to delete customers' servers

18 points by cobrabyte ↗ HN
There has been an incident at Cloud66 which has resulted in customers' servers being deleted from their cloud providers' account(s).

DigitalOcean has confirmed that there is an issue with Cloud66 and their API credentials were used to delete all servers from our DO account.

status: http://status.cloud66.com/

5 comments

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mikejarema
I use both Cloud66 and DigitalOcean, my server was destroyed as well which I can only assumed happened through the same API calls.

Here are the two emails I've received from DigitalOcean on the matter that shed a bit more light on the situation.

http://pastie.org/7814381

http://pastie.org/7814382

edit: formatting

cobrabyte
DigitalOcean 'tries to' take a snapshot of every server before it is destroyed. As a result, you should be able to see those images now.

Thankfully, they were able to restore all of my servers. I sincerely hope it's the same for everyone else.

showkhill
Yep my servers were restored successfully, good job Digital Ocean.
jeromewilson
Digital Ocean are heroes - top notch fast customer support when they could have just shrugged their shoulders and said 'not our problem'. Bit of a blow for Cloud66 but they provide an awesome service and from my experience they are very committed to their users. Bit slow to respond with a statement but they must've been fire fighting like their lives depended on it. Some dark circles around the eyes at the Cloud66 offices today I reckon.