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Great tutorial. I see that you've mentioned "non intuitive". We'd love to hear how that can be remedied.
I am thinking of switching to them(personal usage). I've had a Google Voice for a long time but seeing no way to easily use it from my phone or desktop I guess I'll rather dump them, they don't seem to do much good with GV either. Maybe it will go into Google cemetery soon.

I am going to purchase some credit at Plivo. Not sure how much they charge for calls to Indian numbers.

Update: Just checked, they don't offer calls to Indian numbers. At least that is what I understood from https://manage.plivo.com/pricing/