Arrogant Customer Service

1 points by chadwtaylor 13y ago ↗ HN

Was intrigued by a new alternative to Airbrake: Honeybadger. However, their starting $19 pricing plan isn't attractive for start-ups especially when Airbrake lowest is offered at $8.

I reached out to Honeybadger's live chat:

me: Options for start ups?

Ben: what kind of option would you like? :)

me: You see, Airbrake has excellent pricing plans for many levels. Your plan, Micro, is the only option for start-ups. Do you have anything more cheaper?

Ben: here's the thing: we provide excellent service (like being available for chat like this) and an excellent product, and we think it's worth at least $19 a month. the UI definitely saves you time over airbrake, and charging what we do allows us to be as responsive as we are but we know it's not for everybody, and that's ok. If you don't feel it's worth the cost of 4-5 coffees at starbucks, airbrake is definitely an option :)

One word: arrogant. Never assume their potential customers are hooked on Starbucks and implying that we are careless spenders otherwise we would be able to afford their costly plan.