Ask HN: open source ticket / helpdesk system?

2 points by elviejo 13y ago ↗ HN

Hi I'm looking for a good open source ticke / helpdesk system.

With the following characteristics:

1. Able to receive tickets by mail or web. 2. Able to escalate tickets according to rules. Like: reassign this ticket if no comment in 12 hours. 3. Ideally would allow to convert tickets to github issues.

Thanks in advance :-)

3 comments

[ 3.1 ms ] story [ 17.0 ms ] thread

zallarak 13y ago ↗

I've used desk.com and it was good enough. It also had a decently good API and email integration.

WestCoastJustin 13y ago ↗

Request Tracker or RT for short is great [1]. Has a nice web interface and email support. You'll have to do some research into #2 and #3 though.

[1] http://bestpractical.com/rt/

quaffapint 13y ago ↗

I've been using UserVoice and it's worked well enough. I'm not sure if it has auto-escalation or not, as I don't have a need for it.