Cloudant is looking for customer support engineers

Cloudant develops cutting-edge data and analytics products for the next generation of globally distributed, highly available business applications. At Cloudant, we aim for two things: building great software which solves complicated data problems and providing in-depth help to our customers when they need support. As a Customer Support Engineer, you will be a key part of a team dedicated to helping customers navigate the world of big data and ensuring their success on our platform. We pride ourselves on helping our customers find real fixes rather than giving canned answers when they come to us with questions, so you'll need to be willing to learn about the ins and outs of our system. We also would like you to read code and file bugs if it's causing customers pain. We are looking for people who love working with computer software, solving customer problems and want to be part of a fast-growing, industry leading technology company. As an Engineer at Cloudant you will become an expert at NoSQL and geospatial data modeling, writing MapReduce functions using Lucene for Full Text Indexing and Query. Successful Customer Support Engineers will have significant opportunities for career growth at Cloudant.

Responsibilities

* Take ownership of customer support requests via chat, email and phone.

* Collaborate directly with Cloudant Engineering and Operations to help our customers solve big data problems of incredible scale.

* Interact with the developer community by turning common questions into online solutions (stackoverflow, quora, HN, etc).

* Help build and grow our developer community.

Requirements

* Excellent problem solving ability.

* Exceptionally clear written and verbal communication skills.

* Strong knowledge of Javascript, Python, Ruby, and/or Java.

* Desire to take on responsibility and be accountable.

* Passion for learning new technologies and languages.

About Cloudant

Cloudant provides developers of large or fast-growing Web and mobile applications with the world’s first globally distributed “data layer as a service” for loading, storing, analyzing, and distributing application data. The Cloudant Data Layer is a managed service that helps developers to eliminate the delays, costs, and distractions inherent in working with databases and their administrators, while providing unmatched scalability, availability, and performance. This capability accelerates time-to-market and time-to-innovation, because it frees developers from the mechanics of data management so they can focus exclusively on creating great applications. Cloudant is privately held and backed by top-tier investors including Avalon Ventures and Y Combinator. For more information, visit https://cloudant.com/.

Interested?

Email us at melissa@cloudant.com.