Tell HN: Why Internet Companies act like they have no Customers?

I recently posted a LinkedIn Ad and wanted to discuss it with their customer rep for some advice.

Here is what I got: LinkedIn's self-service ads don't require a salesperson. You can create targeted ads, set a budget, bid, and pay with a credit card directly from your computer.

For budgets of $25,000 and above, contact us about display advertising.

Same story with Skype, try contacting Skype. I once spent an hour finding their phone number and I gave up.

Technological Advances killing jobs at an amazing rate but it seems that unwillingness to make their services more customer friendly is also one of the causes.