call center jobs are in india - it would be way too expensive to start new CC here, also people here have just got used to twisted indian-american accent, so lets not spoil the hard work done in all these years :)
infosys is not a call center, it a pure s/w company with more then 100000 s/w professionala. It is a second largest s/w company in India. Number 1 company i TCS having around 200000 employees. TCS is also 9th largest consulting company all over world
I dont think so because basically Infosys is one of the world's biggest software company headquartered in Bangalore, India... they are the global leader in the "next generation" of IT and consulting ...powered by huge talent force of more than 100,000 employees (yes, more than microsoft, google and yahoo combined), and has offices in 50 countries and development centers in India, US, China, Australia, UK, Canada, Japan... so opening a call centre in US won't serve their s/w development objective ... and they being from india having CC there than US is more profitable.
I think its mostly management/strategy consulting positions. They are big in software consulting and have been trying to expand into management consulting for a while. Good time to move in, when there could be plenty of Wall.St laid off consultants.
This is certainly not the same program, but Infosys also has a "Global Talent Program" where they'd take recent US grads, ship them to India for n months, and when they returned to the US, they'd handle coordinating outsourcing between US clients and the team they worked with in India.
The goal was to basically put a local face on the bridge between the client and the outsourcing service provider. I wouldn't be surprised if these new hires end up filling similar roles.
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Infosys is not a call center. But its not a "pure" software company either.
Infosys is a bodyshop that is largely responsible for the bad reputation of outsourcing to India, is an alternate perspective.
The goal was to basically put a local face on the bridge between the client and the outsourcing service provider. I wouldn't be surprised if these new hires end up filling similar roles.