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What a great article. I posted the mobile link because the full version was falling off the new page. Here's the full version, complete with nice D3 illustrations from our fellow hackers at the NYT:

http://www.nytimes.com/2013/09/08/education/harvard-case-stu...

The article happens to be about HBS, but I think some of the same lessons can be applied to our startups too.