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Great post. I wish we could measure Word of mouth more effectively.
Awesome information. I wonder: Why are smaller businesses becoming more and more successful? Is it their sleek technology & push for establishing a meaninful/ longer-lasting and larger, loyal customer relationship with existing customers? or a combination of the two, alongside broader cultural trends, that is allowing these busineses to thrive?
Very useful post -- shows that in the Internet age where connectivity is abound and growing, expansion is accessible to all businesses, large and small.