Feel sorry to hear your ordeal, however i am glad you are following it up with court summons. Please do write up a follow up article regarding this as and when you can
I have no sympathy whatsoever for the writer ... Calling someone a "walking abortion" or claiming they're missing their cerebelum is uncalled for regardless of the circumstance.
With the tone of this whole post, I'd love to imagine that the writer was himself an Air France gate agent. I don't think customer service would be his forte.
he is just upset and expressing himself after a painful ordeal. I'm sure that wasn't what he said to the guys at the gate. In fact his frustration stems from the fact that he was dealt with so badly - which to me implies that he has a different understanding of what customer serviceshould be like. Anyways - dont waste your time making ad hominem comments - the point was that Air France treats people like crap - so unless you have to fly with them - pick another airline.
It's very possible that Air France couldn't have them on a plane sooner. This can happen. But Air France would be smart to communicate this more clearly. It's bad enough having to be stranded somewhere, but to leave your passengers -- which paid you to be taken from point A to point B -- wondering if and when anything is going to happen is not a very good idea in my opinion. This whole story would not have been written if they'd had that in order.
He is infuriated and with an overcompensating display of anger points out the only two things I am supposed to have as per the voucher.
It's interesting- before we were married, my wife visited Paris, and someone in her party tried to have two croissants, instead of one, for breakfast at their hotel and was rather rudely told "only one!". It could be a convention in France, that one is strictly required to stick to the menu. For people from the third world (South Africa in our case) the inflexibility of First-World rules sometimes comes as a bit of a shock.
I can feel the pain and frustration you might have been through, for I landed up in something similar.
Early this year, we flew Lufthansa from Delhi (India) and were stranded at the Munich airport. None of us got the transit visas, no food, they switched off the air-conditioning in the night, no blankets - just plain sheets when it was snowing outside. Lufthansa flew knowing there was no connecting flight left at Munich to not loose the booking. Adding insult to injury, they lost most of our baggage. On return flight, despite confirmed veg meal bookings - none of us got it on a flight lasting 12 hours. You know the best part, we were 70+ people on a corporate booking.
Its the same everywhere in Europe - may be it's their culture.
You have a contract with the airline. They have to take you to your destination and, in case things go wrong, there are laws that mandate what they must do extra. You will save yourself a lot of grief if you don't expect the airline to do you any favours outside of the contract/laws (e.g. preferential treatment for passengers with dead parents).
That said, I fully support asking for your rights (in court, if needed) and publicly calling them out for bad service -- the latter is the one thing after their profit statement that will get the company interested in improving everyone's experience by going the extra mile.
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[ 3.0 ms ] story [ 35.7 ms ] threadWith the tone of this whole post, I'd love to imagine that the writer was himself an Air France gate agent. I don't think customer service would be his forte.
But some schedules are tight, and there may not have been a free aircraft that day
It's interesting- before we were married, my wife visited Paris, and someone in her party tried to have two croissants, instead of one, for breakfast at their hotel and was rather rudely told "only one!". It could be a convention in France, that one is strictly required to stick to the menu. For people from the third world (South Africa in our case) the inflexibility of First-World rules sometimes comes as a bit of a shock.
Another thing would that he would be obliged to ring a drink+pastry and match that with the voucher, so if it doesn't match he doesn't get payed.
But what happened to your wife is probably common, one of the reasons I pick "chain" hotels so something similar is less likely.
Early this year, we flew Lufthansa from Delhi (India) and were stranded at the Munich airport. None of us got the transit visas, no food, they switched off the air-conditioning in the night, no blankets - just plain sheets when it was snowing outside. Lufthansa flew knowing there was no connecting flight left at Munich to not loose the booking. Adding insult to injury, they lost most of our baggage. On return flight, despite confirmed veg meal bookings - none of us got it on a flight lasting 12 hours. You know the best part, we were 70+ people on a corporate booking.
Its the same everywhere in Europe - may be it's their culture.
That said, I fully support asking for your rights (in court, if needed) and publicly calling them out for bad service -- the latter is the one thing after their profit statement that will get the company interested in improving everyone's experience by going the extra mile.