Ask HN: How does your company handle downtime internally?

3 points by vasusen 12y ago ↗ HN

Downtime is inevitable. I'd like to know more about strategies/tools/processes that you use when your company's website/api goes down. Do you have an email alert system or physical red blaring lights? Does each department know what they are supposed to do or do people run around helter skelter?

Do you follow any unique and creative solutions that work for your company?

1 comment

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bbissoon 12y ago ↗

We all literally sleep in the "Office" but because the servers aren't on our premises, it's never been anything more than a server reset.

The system is set up to send us an email if the servers get buggy and we consult a configuration document we created when we configured the server as a checklist.

We then try to recreate the issue on our own to see if we can fix the problem and prevent it in the future.