HN Explorer

Tell HN: Authorize.net is down

35 points by ScottWhigham ↗ HN
They've apparently been down for 6+ hours. It's serious - their website, web services, and everything is offline.

http://www.authorize.net

31 comments

[ 3.3 ms ] story [ 56.9 ms ] thread
jacquesm
Is this another DDOS attack or are they having technical issues of a different nature ?
ScottWhigham
No clue - I can't find any info except everyone saying "#authorize.net is down" on twitter. I even "binged" "authorize.net is down" thinking I would find something but nada
TrevorJ
First time I've heard "Binged" used instead of "Googled".

I think the realtime search feature will get them some traction.

pohl
I've heard it before, but I favor "bung" (ring/rung...bing/bung).
mkull
Twitter is saying it is a fire -

tjeastmond: Confirmed RT @sfltv: Big power outage at Fisher Plaza in #Seattle due to fire. Teleport and data centers on site are out. #authorize.net

http://search.twitter.com/search?q=authorize.net

Ugg, due to the holiday this is a very slow day for us so it is probably one of the best days of the year for this to happen but it sucks nonetheless

brk
I heard there was an Internap outage in Seattle area. Not sure if that is related.
dmillar
Authorize.net is in American Fork, UT
[deleted]
(comment deleted)
reggplant
Fire at their datacenter apparently, they're waiting to be allowed back in by the fire department to initiate the emergency plan. Lets hope its not going to be too long an outage.
josefresco
I concur, my biggest client has been getting transaction errors for the last hour. Never seen this happen with Auth.net, anyone have an inside source?
cpr
Wow, a service that critical and that established you'd assume would have geographical distribution...
eli
They did.
josefresco
Soooo what happened then?
mtw
Their 2nd data center couldn't handle all the redirected load, and the system crumbled.
greyboy
Interesting, if so. That's not a very good fail-over solution.
Batsu
For those who haven't found it yet:

http://twitter.com/authorizenet

I imagine until they get something online this will be the most convenient place for them to put out status updates, but we'll see.

mamayoyo
wtf??? our site can't process orders, any time frame on them coming back up???
quellhorst
That sucks, I just signed up for a merchant account with Authorize.net yesterday thinking they would be more reliable than some newer processors and that I haven't heard of them having downtime before.
chops
To be fair, I've been an Auth.net customer for years and this is the first of this kind. Every other outage I've ever noticed was a planned maintenance.
plusbryan
Agreed. I've been helping customers onto AuthNet for over ten years and I've never seen anything like this. Their services are always very reliable, but apparently not currently geographically diverse. I hope they learn a thing or two how to improve for the future.
louisbeaver
Don't you all think its odd that all of a sudden today a twitter account was created by "authorize.net"? I highly doubt its actually authorize.net, this company is huge and has backups for everything, this will be on the news and I won't be surprised if they went under as an entire company. I'm starting to look for another permanent gateway and will probably use paypal until then.
csomar
it's not created today and also you can check its status, they are handling errors and problems of clients with Twitter.

+1 for twitter!

Edit: I doubt about you, your account created 2 hours ago!

ScottWhigham
UPDATE: We are now able to process Authorize.net transactions as of around 2:00PM CST both online payments and using the virtual terminal.
plusbryan
AIM transactions or up for most processors (inc Concord), but CIM still seems to be down for now.