Ask HN: What do you use to extract user feedback?

1 points by thesubjective 17y ago ↗ HN

Wondering what widget/service folks find useful in extracting direct user feedback. Not as interested in polls / ratings of pre-described elements, but rather a free text comment / suggestion box. Would love to know whats work or hasn't for everyone.

4 comments

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bdmac97 17y ago ↗

It depends on what you're trying to get out of it IMO.

If you're looking for early-stage active feedback on your site I would have to suggest my own app, http://www.launchly.com.

If you're looking for more passive/general/long-term feedback, idea, or problem reporting, then I would say the top contenders in that arena are getsatisfaction (which I use on launchly), uservoice, and kampyle.

vaksel 17y ago ↗

just have a send us feedback link displayed prominently on the website.

ErrantX 17y ago ↗

http://featurelist.org/ has a feedback widget to pop on your site which emails you feedback (and saves it on their site too so you can check it all in one go).

Recommended.

thesubjective 17y ago ↗

Thanks all. To clarify, am looking for a feedback widget I can include in specific content like survey's etc.