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Or, you caught a guy agreeing without understanding because, if the user thinks he solved with the problem you should just go with it.
Or you just kept asking different service reps until you found what that had no idea what you were talking about just said, "Yup!"

I have no idea if or if not Verizon is fucking with Netflix. However, this reporting is absolutely worthless and is basically just muck racking at this point.

Similar story to the one from a couple of days ago?

Am convinced that support reps would know nothing about throttling, and wouldn't trust what they say on the matter.

Actual headline should read: "Confused front-line tech support rep parrots back answer to a leading question that he probably didn't understand"