Tell HN: Comcast says they slow service for late payers

2 points by jhspaybar 12y ago ↗ HN

Apparently my autopay wasn't working, I got a bill in the mail, and when I called in the customer service agent told me Comcast was deliberately slowing my access because I was late. I looked through their agreement and nothing jumped out at me that seemed to authorize this, but I'm not a lawyer either. Is this just a line to get me to pay, or is this actually happening?

1 comment

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rbritton 12y ago ↗

Comcast's autopay is garbage. About a year ago their interface gave every indication that I had it set up. It wasn't, and I didn't pay close enough attention to my credit card statement to notice it wasn't on there. I can't speak to them slowing down access though -- I didn't notice and didn't check.