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We take responsibility for this technical glitch. ... but you'll have to pay us. Shady indeed.
It sounds like your cancellation request ended the billing subscription, but they lost track of the fact that you wanted to cancel.
Yeah, I get that. My issue is with them/their system messing up, and them taking the time to email me and admit it was them/their system, "We take responsibility for this technical glitch," but expect me to pay for the billings that have passed between me canceling my service and now.

I am interested if they've done this to anyone else?