Ask HN: Getting better user engagement

2 points by georgel 12y ago ↗ HN

Our startup launched our app last Friday and as a promo we gave away $5 in credits to everyone. We have had a good response of people downloading and signing up with the app, but only a few people have actually taken advantage of the deal.

Any suggestions on getting a better response from our users?

For reference our app is https://itunes.apple.com/us/app/flippo-student-powered-delivery/id836031729?ls=1&mt=8 and is currently open to Pitt and CMU students.

3 comments

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gk1 12y ago ↗

You'd get farther if you asked those users for feedback. Why didn't they use their credit? You may find out that they all had the same concern or issue, and it'll be an obvious fix.

sharemywin 12y ago ↗

how do they pay? could not want to put payment info in.

georgel 12y ago ↗

we use balanced payments, and advertise that fact inside the app. from our analytics it doesnt look like people are being stopped by that fact.