Ask HN: Which Support tools do you use?

6 points by nicolasd ↗ HN
I am looking for a support tool, to communicate with my customers. I like the way Intercom does it, but it has no reasonable pricing model if you don't need user-tracking and have a lot of inactive users.

5 comments

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Are you looking for live chat or support help desk platform?

For help desk, you can check out zendesk.com, desk.com, happyfox.com

I thought mind reading and clarvoyance, I donno. It just works.

I use VMware. I wrote all 130,000 lines inside the operating system. It has all tools -- editor, profiler, grep, merge, compiler, assembler, unassembler, shitty partial debugger, graphic sprite creator. BMP-movie-maker. BMP support. Boot loader. ISO9660 ISO file creator.

My BMP movie creator is kinda banned. I want no multimedia, but I use it personally. I'm not serious on a ban -- orther prolly want to make movies, but it's a step down the road to hell.

I generate my website natively. I have a html creator. That's kinda just for me and doesn't belong. What if other want to do it?

I'm chagrinned -- I'm not thinking of any uses. Oh! I normally do hymns, but VMware killed music. Hymns are a legitimate thing I do. Video animations with music melodies and bouncy ball words.

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have you checked out Helpjuice.com?

I'm the founder of it, and would be more than happy to answer some questions, if you have any!

HelpScout + Olark is what we use for support. I especially love HelpScout.