Doing a quick poll to compile a list of sites/services that have a reputation for excellent customer service, particularly in the opinion of HN's audience.
Kind of a niche offering, but Metrowax records (www.metrowax.com) has been incredible in my experiences.
In one instance, the owner of the shop actually reached out to let me know that the condition of the record was such that track 1 didn't play. While this was mentioned in the description, I didn't notice at first and he revised my order for me and gave me some good turntable advice.
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[ 39.1 ms ] story [ 263 ms ] threadIn one instance, the owner of the shop actually reached out to let me know that the condition of the record was such that track 1 didn't play. While this was mentioned in the description, I didn't notice at first and he revised my order for me and gave me some good turntable advice.