I had big dreams of creating an IT support contact system using Wave. I imagined users initiating contact and being greeted by a robot which would ask them for the basic details. Based on this information they would be picked up by the appropriate support team member who would seamlessly take over the conversation.
I could foresee that continuous improvement of the robot to include logic to deal with common problems and questions would, over time, eat away at the number of support tickets which were mundane "easy fixes".
Then Wave "died" and I took a new job where dealing with helpdesk ticketing systems wasn't a pressing concern any more.
Well it's not like it's gone anywhere, you can still run an Apache Wave server if you want. Sure it's annoying to have to setup a server. I'm surprised a commercial hosting service hasn't sprung up.
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[ 3.5 ms ] story [ 39.1 ms ] threadBut yes, I miss it too.
1 - I can't believe its's been over 4 year since Wave launched (and flopped)
2 - In those 4 years, UI trends have changed a lot. The UI in that screenshot looks horribly dated.
I could foresee that continuous improvement of the robot to include logic to deal with common problems and questions would, over time, eat away at the number of support tickets which were mundane "easy fixes".
Then Wave "died" and I took a new job where dealing with helpdesk ticketing systems wasn't a pressing concern any more.
http://incubator.apache.org/wave/