On Delta, you can change the URL of your boarding pass and get someone else’s (medium.com)

That's one of the best examples of a content-free apology from customer service I've seen. Too often, the responses you get are apologetic, polite, and completely fail to address the specific issue you raised.

It's ok, Delta is on it! Looks like there are some good action items coming from this.

>I will share your comments with our Online Customer Support Desk Team.

This is basically what weev found out about AT&T that got him put in jail.