Screenleap (YC W12) is hiring a customer support rep (remote okay)

Screenleap allows you to share your screen and view it from any web-enabled device without installing any software. We also allow developers to add screen sharing to their applications using our API (think Twilio for screen sharing). Our mission is to do for screen sharing what Dropbox did for file sharing: make screen sharing a hassle-free experience that just works across all devices. The company is seed-funded by Y Combinator and other investors and is profitable.

We are looking for a friendly, energetic, and reliable individual who aspires to provide our users amazing support.

Responsibilities:

* Respond to email support requests using information from support knowledgebase

* Help users troubleshoot issues with their screen shares and file detailed bug reports if necessary

* Handle basic account management for users (upgrades, downgrades, trials)

* Craft responses to questions not already in support knowledgebase

* Test out new and existing features on Mac and Windows and write up description for discovered bugs

* Professionally represent the Screenleap brand, vision, and values at all times

Requirements:

* Strong work ethic and commitment

* Good written and verbal English communication skills

* Positive, team-oriented attitude

Nice-to-haves:

* Interest in developer evangelism

Benefits:

* Competitive salary

* Health insurance

* Flexible work schedule

* Work from anywhere

To apply, please follow the link below:

https://screenleap.workable.com/jobs/59527/candidates/new