How Google caused my prod service interruption

So our marketing web site caught some malware and Google have dutifully added us to their backlist. The whole domain that is, both marketing web site and a product(login.servicechannel.com) itself although they are on completely different servers. As per https://support.google.com/webmasters/answer/168328?hl=en we found and removed the malicious code (we actually turned the web site off altogether (corp.servicechannel.com) and submitted a 'Request for review'. Supposed to be done in 24 hours, we submitted a request at 9:30 am EST yesterday. Google is taking their time, in the meanwhile we have tens of thoгnsands of clients getting a red page and being confused. There doesn't seem to be a way to expedite things at google, hence this reach out to HN, maybe some at Google is reading this.

If anyone from google can help, please reach out lkurts@servicechannel.com or bengler@servicechannel.com